What software licenses are eligible for a refund?

Lockheed Martin Prepar3D ® Academic, Personal, Professional and Professional Plus software licenses come with a Lockheed Martin 14 Day Money-Back Guarantee. Lockheed Martin will refund your total purchase price subject to policy guidelines and license agreement provisions. Developer Licenses are not eligible for a refund.

All validated refund requests will be processed within 1–2 weeks of receipt. A refund invoice will be emailed to the purchaser and a credit will appear on the purchaser’s credit card. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund.

Contact the refund center at  refunds@prepar3d.com

Refund Request Process

  • Refunds must be requested within 14 days of purchase date.
  • Uninstall the software license(s) from your computer and any storage devices and delete any backup copies.
  • Send an email to refunds@prepar3d.com requesting a refund. In the email include the invoice number, license ID, the purchaser’s first and last name, and a brief explanation of why the refund is being requested.
  • Delete all related media and manuals.

Refund Exclusions

  • Software licenses that are purchased as Developer Licenses.
  • Software licenses for the same product/version for which a refund was already processed for that customer. Only one refund per license type per customer.
  • Software licenses obtained through volume licensing or subscription.
  • Software licenses acquired for free or as categorized as Not For Resale.
  • Software licenses obtained through a Value Added Reseller.
  • Software licenses obtained through a non-Lockheed Martin Marketplace Vendor.